AJIO seller guide
AJIO Seller Performance: Metrics and How to Improve Them
Reliable performance protects your visibility and your relationship with AJIO.
Metrics
- Fulfilment SLA.
- Cancellations.
- Returns.
- Ratings.
Improvement
Daily stock sync, label matching against open orders, QC and on-time handover.
Weekly review
Track on-time dispatch, cancellations, return rate and ratings weekly. Assign an owner and action for every metric that slips.
Preventing cancellations
Sync stock daily across channels and keep a buffer on fast movers. Never ship labels for orders not in the latest open-orders sheet.
Customer issues
Respond quickly to escalations and keep evidence (packing videos, invoices) ready.
Building a performance culture in a small team
Share the weekly numbers with everyone who touches orders – not just the owner. When packers see that wrong-item returns dropped after the new SKU check, they understand why the process matters. Celebrate improvements and discuss misses without blame; the goal is a better process.
Preparing for peaks
Performance usually suffers in peak periods because volume rises faster than capacity. Plan staffing, materials and processing batches in advance, and agree temporary rules (for example a second check on every multi-item order) for sale days.
Tracking trends, not single days
A single late day is less important than a trend. Plot weekly metrics on a simple chart; a rising line in cancellations or returns is your early warning to fix stock sync, sizing or quality before it affects visibility.
Where most performance problems start
In practice, most AJIO performance issues trace back to three places: stock that is not updated, labels processed from an old order sheet, and packing without a clear SKU check. Fix those three and most metrics improve on their own. Automating label matching with the order Excel and stamping the SKU on each label removes two of the three in one step.
Preparing for reviews with your AJIO contact
Keep a monthly summary of your metrics, top styles and planned collections. When you discuss events, new categories or visibility with your AJIO contact, data on reliable performance and strong sell-through makes the conversation more productive.
Checklist
- Weekly review
- Stock sync
- Label matching
- QC
Free tools for AJIO sellers
The AJIO label crop with SKU stamping on LabelCroppers detects old and new AJIO Dropship label formats, matches every label to your order Excel, stamps SKU and quantity, removes labels without open quantity and gives you an error report, CSV log and picklist. Everything runs in your browser – your orders and customer data are never uploaded.
Frequently asked questions
What causes most AJIO cancellations?
Inventory mismatches – sync stock across channels daily.
Marketplace fees and policies change often. Always confirm current rules in your seller panel.