AJIO seller guide
AJIO Payments and Reconciliation: Make Sure You Are Paid Correctly
Regular reconciliation ensures you receive what you are owed and catches deductions early.
What to reconcile
- Orders delivered vs paid.
- Commission and fees vs agreement.
- Returns and reversals.
- TCS/TDS credits.
Process
Download settlement reports each cycle, match to your order records, and raise discrepancies through the seller support channel within the allowed time.
Tax credits
Marketplaces collect TCS under GST and may deduct TDS under income tax rules. These amounts appear in statements and on tax portals; reconcile them monthly with your accountant so you claim the credits.
Common discrepancies
- Delivered orders missing from settlements.
- Commission rates different from the agreement.
- Return deductions for orders not returned to you.
- Penalties without clear reasons.
Record keeping
Keep monthly folders with settlement reports, order exports and your reconciliation sheet. They make audits and disputes far easier.
Setting up a reconciliation sheet
Create columns for order ID, invoice value, delivery date, payment date, amount received, commission, fees, returns adjustments and difference. Fill it from order exports and settlement reports. Filter for non-zero differences and investigate them – most are timing differences, but some will be genuine errors worth claiming.
When to escalate
Raise a ticket for any difference you cannot explain after one full payment cycle, attaching the order ID, expected amount, amount received and the relevant agreement clause. Keep a log of tickets and their resolution.
Cash flow planning
Settlements arrive after delivery according to your agreement, and returns are adjusted later. Plan working capital for production, inventory and ads ahead of events, and keep a buffer for the return-adjustment period.
Monthly close routine
- Export orders and returns for the month.
- Download settlement and tax credit reports.
- Match payments to orders.
- List differences and their likely causes.
- Raise tickets for genuine discrepancies.
- File reports for your accountant.
Checklist
- Settlement report each cycle
- Matched to orders
- Discrepancies raised
Free tools for AJIO sellers
The AJIO label crop with SKU stamping on LabelCroppers detects old and new AJIO Dropship label formats, matches every label to your order Excel, stamps SKU and quantity, removes labels without open quantity and gives you an error report, CSV log and picklist. Everything runs in your browser – your orders and customer data are never uploaded.
Frequently asked questions
How often does AJIO pay sellers?
The payment cycle is defined in your seller agreement.
Marketplace fees and policies change often. Always confirm current rules in your seller panel.